Safe. Simple. Reliable.
Walters Recycling believes it’s important to be involved in the community and it’s just one of the things we are most proud of. But why choose Walters? Take a look at some of the comments and reviews from our most important audience, our customers.
“I’ve always enjoyed that a person answers the phone when I call, but the addition of the on-line billing made my day today. I realized today my bill was not paid because I hadn’t updated my credit card number from my most recent issue with a stolen credit card number. I was able to easily make the change myself after logging into my account from your website. Thank you for adding new technology, and for keeping a live person on the phone for when I need to call.”
Overall we have been very satisfied with Walters, and in particular I wanted to thank your driver for his service last Tuesday. I thought Walters would be off for President’s day last Monday, and therefore that they would be a day behind their usual schedule, so I did not put our garbage container out Monday night for our usual Tuesday pickup. I was home Tuesday morning and saw your truck come by for their regular pickup. After he went by I quickly hauled our container out to the curb. When your driver came back, he stopped his truck and came and got our container and moved it through the snow to the other side of the road so that he could pick it up and dump it. He did not have to do this, and I’d like you and him to know that I really appreciate this kind of consideration from your company. In the past more of our neighbors have joined your service as a means of reducing truck traffic in our neighborhood while providing top notch service. I am glad for examples like this to relate to them.
I just wanted to write a quick word of thanks and recognition for the great service of our neighborhood BY Walters’ employee(s)!
Traditionally our trash pickup happens a bit later in the morning, so I bring it to the curb just before I leave for work. Last week while I was still in the house, I heard the truck pull up. When I looked out the window, I saw that the Walter’s guy actually had walked up to the house and rolled the cart out to the curb for me! We were impressed and grateful that we weren’t stuck with a full trash can for the week.
I assumed that the early pickup was a fluke, but this moring the truck came early again, and once again the driver picked it up from the side of the house for us! (now that I realize this is a long-term change I will start putting the trash out earlier!)
We have a lot of different vendors in the area now, but with great service like this, you are gaining our loyalty as customers.
Please forward this to the appropriate individuals that can recognize your driver’s exemplary service!
M. & C. Vono
Dear Crew at Walters,
This letter is LONG overdue. I want to thank you, especially the drivers on Lake Johanna Blvd., for your efforts. I appreciate when you are willing to take the extra bag of trash or empty the other cans of yard waste. I am in the process of cleaning 70 years of family treasures and trash out of this house so there is always something to put in the Tuesday pick-up. With a huge garden, my compost pile and your yard waste dumpster see contributions each week!!
I also need to apologize to the yard waste pick-up driver. I called Monday of this week to see if you were still coming around. It was haul to compost, or haul to the curb. Apparently my call was interpreted that a week had been missed. That was not the case, it was just an information call. You made me quite confused when I came home from the Y and found the yard waste dumpster empty. I had a moment of panic thinking I had lost an entire day and it was Tuesday, not Monday.
Thanks again drivers and crew at the office. Your service and efforts are greatly appreciated.
Thank you! We have no intention of changing our refuse service. You guys have been great – we learned long ago price is not everything. Our whole block except one house – who now has a new owner (hint, hint). When we put in new alleys a few years ago, we as a block chose to use one refuse service to cut down on the wear and tear on our new alley with many refuse haulers once a week. Merry Christmas to you all.
I’m sending you a note because when one of the colleagues on my team did something to exceed the customer’s expectation I always appreciated the feedback.
I want to let you know that your compost driver today, about then minutes ago, noticed that my compost container was not out on the curb. He stopped, got out of the truck, and ran up to the side of the garage and brought it down to the road into the truck. What I think is particularly special of the deed is it was raining like crazy, it is Friday and he probably is looking forward to getting home for the weekend sooner than later instead of taking time out to do the customer’s job on top of his route duties.
Please pass along my sincere appreciation to this gentleman and a pat on the back for going above and beyond what’s normally expected to serve his customer.
Just a short note to let you know. I had forgotten to put my recycling at the curb yesterday. Found your driver about 6 blocks away. Asked him if he would return to pick up my recycling. He was very friendly and replied he would be happy to swing back and made the pick up. I really appreciate that type of attitude. It reflects well on your company’s level of customer service. Please be sure to thank your driver for his friendly customer service.
In a world where we seem to only listen to people complain I felt it was worth sending you an email regarding an observation I just made. I was returning home this morning and on our way down our street I noticed the Walters composting truck. This is nothing unusual as it is Thursday morning and it is our garbage collection day. What was unusual was noticing the driver sprint up the driveway in his orange vest to grab the neighbors composting can. Definitely something that he is not required to do. We all now the dreaded feeling you get when you hear the truck rumble down the street and you realize you didn’t get the can down to the curb, especially the lovely smelling grass clippings. This observation made my day and I can only imagine how much it will make the day of my neighbor.
Please let the driver who picked on ……. know that he went over and beyond and that he is truly living up to the Walters motto…”Big enough to get the job done, small enough to care.”