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One of our Customer Experience Representatives received this phone call. Joy from Blaine called to let us know our driver Dustin Brown, was emptying their trash when he noticed something wasn’t right. When he got out of his truck to take a closer look, he noticed an elderly woman lying on the ground. She had fractured her skull and had bleeding on the brain. She is now recovering and doing better. Joy said her mother has dementia and was over helping her with laundry. She did not know Kathy left the house while she was doing laundry. Joy said if it wasn’t for the driver, she believes her mother would have died. She is very grateful for the driver and said he really went Beyond The Curb.
We are all thankful for Dustin acting on his instincts!
Many Thanks ~Joy
“I wanted to let you know that you have the best employee working for you. He provides the most amazing customer service. A couple of weeks ago, I took a bag of trash out in the morning, just as he was emptied my can. It was raining and he jumped out of his truck, grabbed my can, brought it to me, and took my late bag of trash. He did all of this with a genuine smile and even told me to have a good day! Fast forward to this morning, my trash can had a broken wheel. I left it there to be emptied this morning and was planning on calling to get a replacement can today. When I left for work, my can was emptied and taken away. A brand new, not broken can was left in its place. I was shocked and excited. I guarantee you can’t get that kind of service anywhere else. His is one of a kind and deserves a raise. He is a wonderful ambassador for Walters and definitely ensures my continued business.”